For the best presentation viewing experience, we recommend the following:
Windows
o Microsoft Windows 10
o Recommended browser Google Chrome
o Google Chrome, Firefox, Edge, or Safari on your laptop/desktop. (avoid using
Internet Explorer, please use Edge as IE is no longer supported by Microsoft)
o Broadband Internet connection
Mac
o Mac OS X 10.5.7 or later
o Recommended browser Google Chrome
o Apple Safari, Mozilla Firefox, or Google Chrome
o Broadband Internet connection
Phone and Tablet Technical Requirements
Playback requirements for mobile platforms are as follows:
iPad requirements
o iPad3 or later
o iOS 9 or later
o Apple Mobile Safari™
o Wi-Fi or cellular data connection (3G or higher)
iPhone/iPod requirements
o iPhone 8.0 or later
o iOS 9 or later
o Apple Mobile Safari
o Wi-Fi or cellular data connection (3G or higher)
Android requirements
o Android™ 4.0 or later (on-demand), Android 4.4.x (live).
o Android browser
o Wi-Fi or cellular data connection (3G or higher).
Microsoft Surface
o Windows 8 or higher
o Wi-Fi or cellular data connection (3G or higher).
FAQ - Frequently Asked Questions
Q. Why doesn't the presentation appear?
A. If you're using a pop-up blocker, configure it to allow this site's pop-ups. You will need to change settings in your browser.
B. Player volume: Look for volume icon inside the Player.
C. Refresh your browser:
o Mac Chrome: Hold ⇧ Shift and click the Reload button. Or, hold down ⌘ Cmd and ⇧ Shift key and then press R.
o Mac Firefox: Hold down the ⇧ Shift and click the Reload button.
o Mac Safari: click the refresh button on the address bar or press ⌘ Cmd + R
o Windows Chrome: Hold down Ctrl and click the Reload button or Hold down Ctrl and press F5.
o Windows Firefox: Hold the Ctrl key and press the F5 key Or, hold down Ctrl and ⇧ Shift and then press R.
Q. Why can't I hear audio?
Check that the computer you are using has speakers.
Check your volume controls. There are three areas you may find volume controls:
o Player volume: Look for volume icon inside the Player.
o Computer volume: Adjust the volume slider and confirm that Mute is not selected.
o External computer speakers (optional): Your speakers may have a volume control dial or knob that you can use to increase or decrease the volume level.